Returns & Refunds

Important Return Info:

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at [email protected] and we’ll make it right!
 
Refunds can only be issued to the original method of payment. A store credit cannot be offered for returns at this time. We appreciate your business.
 
Please be reminded that our policy lasts 30 days for return/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or refund.
 
Also please be informed that placing an order means that you accept all the terms mentioned below:
 
Due to the fact that our products are customized, we do not return or issue full refund unless an item you received has a major problem. This is when the item is:
 
Significantly different from the description or the preview shown to you;
Damaged due to the fault of our factory or the carrier;
Not what you ordered;
 
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee and taxes)
 
NOTE:
– We DO NOT offer refunds or return on any products purchased during a sale or any promotion.
– We DO NOT accept returns for personal reasons
– We typically DO NOT accept refunds or return due to customer’s mistakes such as:
  • Incorrect selection of sizes, designs, colors, etc.
  • Failing to preview the design carefully to see if it’s well set (as all of our printing files are automatically generated exactly as same as the preview on our website).
  • So please review your order carefully before you check out to ensure your order is correct.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display
 
To file a claim, please send us an email to [email protected] and include the following information (this is a must):
– Order number
– Video/ photo of the defective product
  • If your claim is in regards to a printing error, please include photographs of the error.
  • If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected products.
  • If some of your items are missing, please provide us an image of the received package’s cover including the detailed shipping label so we can forward to our production department to investigate the problem
– Full delivery address
– Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 days (NOTE: Refunds do not include shipping and taxes).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).